Documentation is no longer a top-down endeavor, dictated by the application provider. Today, the most useful product knowledge comes as a result of conversations taking place at the grassroots, that is, from the user communities.
The success of a product is intricately linked to the clarity, relevance, usefulness, and accessibility of its documentation. As an application provider, your ability to harvest knowledge gleaned from the technical conversations going on in your user communities is essential to the success of the product overall.
With this awareness as our guiding philosophy, we’re exploring knowledge sharing strategies, seeking innovative ways to develop content, while envisioning social media as the new documentation platform.
We welcome you to join us in this enriching and stimulating conversation.